Using Aurly
These rules apply to everyone who signs in. Your organisation has agreed to them on your behalf, and they sit alongside your own organisation's policies and your professional code.
Emergencies
Aurly is never the way to get urgent help. If someone is in danger, call 999. If you cannot get online and a request is urgent, telephone the practice.
Your account
- Your account is yours alone. Do not share your password or your sign-in codes, and do not use anyone else's.
- Sign out of a shared device when you finish.
- Act only in the seat you are working in. If you hold seats in more than one organisation, pick the right one.
- Tell your administrator at once if you think someone else has used your account, or a device has been lost.
What you write
- Write what you have seen, plainly. Others will act on it.
- Use Aurly only for people in your care and work that is yours to do.
- Do not look at a request, a resident or a note out of curiosity.
- Do not copy information out of Aurly into personal email, messaging apps or personal devices.
- Do not take photographs or screenshots of residents' information except where your organisation's policy allows it.
What is recorded
Everything you do on a request is recorded against your seat, with the time, on a record that cannot be altered. That record may be shared with the organisations involved in the request and may be used in a review, a complaint or an investigation.
What Aurly's agents do
Reed suggests where a request should go. Bell sends reminders. Neither makes a decision. The decision, and the responsibility for it, is yours.
What you must not do
- Try to reach information your seat does not allow, or get round a control.
- Use automated tools against Aurly, or attempt to test its security, without our written agreement.
- Enter information you know to be false.
If these rules are broken
We may suspend an account to protect residents or the service, and we will tell your organisation's administrator why. Your organisation decides what happens next.
Reporting a problem
If Aurly does something wrong, shows you something you should not see, or fails to tell you something it should have, tell your administrator and support@aurly.care. If it could affect a resident's safety, say so in the first line.