For community services
Complete requests, and a fair way to say "not today".
For district nurses, community matrons, phlebotomists, social workers and service leads.
Ask for what is missing
One action sends the question to the care home. The clock goes with it.
Offer a time instead of refusing
The practice decides, and the record shows you offered.
Decline what is not yours
With a reason. It goes back to the practice.
Reminders go to the duty handset
Never to anyone's personal phone.