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Common questions

Or ask in your own words. If we have not answered it here, a person will.

Is Aurly for emergencies?
No. It refuses them and says call 999. Read more
Does it replace our care planning system or our clinical system?
No. It sits between organisations. It is not a record of care.
Does it connect to EMIS or SystmOne?
Not today. It sits beside your clinical system. Read more
Do staff sign in with NHS login?
Not yet. Staff are invited by email, set their own password, and enter a code emailed to them each time they sign in. Read more
What happens out of hours?
The clock keeps running. Escalations go to the practice's duty seat, then to community on-call, and if nobody is on, there is a recorded handoff to NHS 111 and the care home is told. Read more
What if a team simply has no capacity?
It makes a counter-offer with a time. The practice accepts it or reassigns. The request never just stops. Read more
Is it AI?
There are two agents. One proposes where a request should go, by rules. One chases. Neither decides anything, and neither answers clinical questions. Read more
Does it work without signal?
You can read, with a clear warning that it may be out of date, and you can write a draft. Nothing is sent until you are online and press Send. Read more
Can the people who run Aurly read our requests?
No. Platform administrators manage organisations and seats and cannot open a resident, a request or a note. Read more
Where is the data?
In London, on Google Cloud (europe-west2): database, application and secrets. Read more
Can a care home use it without its practice?
No. A care home is paired with a practice before anything can be raised. Read more
What does it cost?
Pricing is not published yet. Book a walkthrough and we will talk it through. Read more