Intake
Reed
Reads the carer's words and suggests a team, with its reasoning shown. It never sees the resident's record. If it is off, requests still arrive.
Reed · on · Riverside Medical Practice
How a request moves
From the moment a carer notices something to the moment the home confirms it was dealt with.
- 1
The home raises it
A carer says what they noticed, in their own words, and how soon it is needed. About a minute.
- 2
The practice assigns it
Reed suggests a team. The navigator decides. The clock starts.
- 3
The team answers
Accept, ask for information, offer a later time, or decline with a reason. Silence is not an option.
- 4
It ends on the record
An outcome, a yes or no from the home, and an evidence pack anyone can check.
Try it yourself
Choose how urgent it is and how the team responds. Pick "Silence" to watch Bell take over.
Accept. The work is theirs.
AUR-000117RaisedToday · 6 hour window
ReadyWindow
- Press Run the request to raise it.
Synthetic. Times run at roughly one hour per second.
Two helpers, both with an off switch
Neither can assign a request or close one. The practice can pause either, and everyone can see when it has.
Chasing
Bell
Reminds whoever holds the next move, then escalates. It cannot close, reassign or decide anything, and it records when it holds back.
Bell · on · Riverside Medical Practice